Customer Success & After-Sales Service Representative at Mikano

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• OND/HND/Bachelor's degree, or equivalent experience in customer service, automotive/technical support, or a related field.
• 1-3 years in a customer-facing, call center, or after-sales/technical support role; automotive or power-equipment industry experience is an advantage.
• Working knowledge of CRM/ERP systems, structured troubleshooting methods, and SLA-driven service environments.
• Strong communication skills across phone, WhatsApp, email and chat, with the composure to de-escalate and rebuild customer trust.
• Comfortable working to measurable targets (CSI, NPS, response time, conversion) and maintaining complete, timely documentation