FRONT DESK OFFICER (Ren San & Co.)

Key Responsibilities
Guest Relations and Customer Service* Welcome and attend to guests and visitors professionally.* Handle guest check-in and check-out processes efficiently.* Respond to guest inquiries, reservations, and requests promptly.* Provide accurate information regarding apartment availability, services, and facilities.
Front Desk Administration* Manage incoming calls, emails, WhatsApp messages, and guest correspondence.* Maintain accurate booking schedules and guest records.* Process payments, invoices, and related documentation where required.* Coordinate room allocations and occupancy schedules.
Operational Coordination* Liaise with housekeeping regarding room readiness and cleaning schedules.* Coordinate with maintenance teams on facility-related concerns.* Communicate operational updates to management and relevant departments.
Performance Expectations* Professional handling of guests and visitors.* Accurate management of reservations and guest information.* Timely response to inquiries and guest concerns.

Qualifications and Experience* OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.* Minimum of 2 years’ experience in front desk, customer service, hospitality, or administrative roles.* Strong knowledge of Microsoft Office applications and digital communication tools.
Candidate Requirements* Must be highly presentable and well-groomed.* Strong communication and interpersonal skills.